Refund & Cancellation Policy

Buyer's-remorse window

Unless a written Order Form says otherwise, a buyer may request a refund within three calendar days after purchase, provided no consumable work has begun. This is a voluntary commercial policy and does not limit any non-waivable rights that apply to a particular transaction.

Arizona does not provide a general cooling-off period for ordinary online purchases. The federal Cooling-Off Rule applies to certain off-premises sales, not every online checkout. We preserve any cancellation right that legally applies.

When work becomes consumable

No discretionary refund is available after paid work or a paid deliverable has begun. Consumable work includes starting or submitting a paid Reveal, generating or receiving a paid analysis or report, beginning a facilitator or Companion engagement, activating a paid stage, receiving a Stewardship plan, or using paid materials or sessions.

Steward Companion renewals

Steward Companion is optional after the applicable Stewardship renewal point. You may cancel before the next renewal. A partial-month refund is not provided after a monthly period begins, except where required by law or approved after a billing error.

How to request a refund

Email orientshift@gmail.com with the purchaser name, account email, transaction identifier, offer, and reason. Approved refunds are sent to the original payment method; processors control when the credit appears. A refund may reverse or remove related access and entitlements.

Errors and mandatory rights

If we charged the wrong amount, charged twice, or failed to deliver an offer that was paid for, contact us promptly. Nothing in this policy waives rights that cannot legally be waived.

Last updated: November 5, 2026

These documents are provided for business use and are not legal advice. Big BAM LLC should obtain jurisdiction-specific legal review before relying on them for a particular engagement.